Wednesday, 20 May 2015

Give You Lah!


Mr. Teo: WHAT you mean I have to pay for the sim card. You all force me to buy one okay! If I know I won’t buy! Your stupid guy come and never tell me got charge.

Me: he didn’t? I’m sorry sir.Okay we’ll have to look into this. Which outlet did you visit sir?

Mr. Teo: ahh..oh Actually not your shop..I do online myself

Me: oh I see. You didn’t have a choice?

Mr.Teo: no! They simply add to my cart

Me: Actually they ask, sir, if you need one. There’s an option

Mr.Teo: okay whatever lah.. They still never tell got charges

Me: I understand Mr.Teo, but if you pick something online, it will be chargeable

Mr.Teo: my friend can get free how come I cannot get free. Double standard is it?

Me: what friend sir? Is he available? Can I speak to him?

Mr.Teo: aiya! Fed up la talk to you! Steal people’s money. Double standard shit service. Give you lah the 35 dollar.

Me: is there anything else I can assist you with Mr. Teo?

Friday, 8 May 2015

Call Center la Uncle

On trying to avoid saying the word CALL CENTER

Uncle: ah so finished studies? still waiting for posting ah?

Me: *clears throat*... uhmm yes, hasn't come yet. 

Uncle: so not doing anything now?

Me: temporarily working in ...ermm.. for ..a telecommunications company.

Uncle: Hah?

Me: It's like in the customer service line uncle...

Uncle: okay? so what do you do??

Me: well,  we try to provide solutions to all the customers product/ service issues

Uncle: Owh like some mass comm job is it? good la...

Me: la uncle.. not quite (NOT AT ALL)...

Uncle: okay? then? 

Me: okay, customers will call in if they have problems using the service, and we will tell them the best way to approach it. 

Uncle: Ohhhhh CALL CENTRE LA??

Me: ........ya

-always feels like a bloody game of taboo-


call cen·ter
  1. an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service.

It's a horribly plain word that doesn't quite do the job justice. Call centre, implies we call people up and shove product down their throats, when in fact, we solve problems. It should be called Customer Resolutions Center. I understand that lengthening the name doesn't change what it is, but my goodness, "call center" describes so little! Who makes these calls and what do we do? 
-Find out in the next episode of the Call Center Girl- 

For now anyway, this is the latest with me. Whats happening with you these days?